:: WBTC ::

The Privacy Policy governs the use of this website.
Calcutta Tramways Company Limited is committed to protect your privacy and works towards offering you a useful, safe online experience.
Your information, whether public or private, will not be sold, exchanged, transferred, or given by Calcutta Tramways Company Limited , to any other organization for any reason whatsoever, without your consent.
Calcutta Tramways Company Limited reserves the right, in its discretion, to change or modify all or any part of this Agreement at any time, effective immediately upon notice published on the site. Your continued use of the website constitutes your binding acceptance of these terms and conditions, including any changes or modifications made by Calcutta Tramways Company Limited as permitted above.
Calcutta Tramways Company Limited treats your personal information or your use of the service as private and confidential and does not check, edit or reveal it to any third parties except where it believes in good faith, such action is necessary to comply with the applicable legal and regulatory processes or to protect and defend the rights of other users or to enforce the terms of service which are binding on all the users of the site.
The information contents provided on this site cannot be copied, modified, uploaded, downloaded, published or republished, transmitted or otherwise distributed for commercial purposes without prior and explicit permission from the concerned authorities.
Reproduction of any information or material provided on this website, with or without any modification, is prohibited unless, with prior permission of Calcutta Tramways Company Limited and shall amount to violation of copyright and would be deemed as illegal act.
All matters of dispute shall be dealt under the jurisdiction of Calcutta High Court.

Cancellation Rules for e-tickets

Cancellation of tickets can be made upto two hours before the scheduled departure time at the origin of service.
For cancellation of tickets, cancellation fee is calculated on the basic fare as per slabs mentioned below.
Proportionate basic fare after deduction of cancellation fees as per slab below will be refunded. Other incidental charges will not be refunded.
Normally, the refund amount will be credited to debited account within 8 working days.
In the event of cancellation of bus service by WBTC due to any reason, full basic fare will be refunded to the debited account.

Sl.
no.

Cancellation Terms
(time to be calculated before the scheduled departure time at the origin of service)

Cancellation Charges
Actual fare	Reservation charges	Service Charges

More than 7 days (7 x 24 hours)

10% of the actual fare

Nil

More than 3 to 7 days

15% of the actual fare

Nil

More than 2 to 3 days

20% of the actual fare

Nil

More than 24 hours to 48 hours

35% of the actual fare

Nil

2 hours – 24 hours

50% of the actual fare

Nil

Less than 2 hours

100% of the actual fare

Nil

• For any kind of queries you may write to onlinebookingctc@gmail.com