Terms & Conditions
  1. The WBTC will provide facility for transacting Passenger Reservation System through Internet. Rules of WBTC for reservation and booking will apply to all such transactions along with special conditions imposed for Internet based booking. The special terms and conditions of service applicable to Internet booking are detailed in this document.
  2. The following terms and conditions will apply to the user of WBTC's online ticket booking service offered through the WBTC website. Please go through the conditions carefully and if acceptable, you may register and transact for e-ticket on WBTC Website. No user can register more than once on WBTC Website. Please note that once you register yourself on the WBTC Website, you are deemed to have agreed to the terms and conditions set forth below. If you do not agree with these terms and conditions, you will not be able to transact for e-ticket on WBTC Website.
  3. Multiple registering will deem to have violated the terms and conditions resulting in deactivation of all such user registration and cancel any or all e-tickets booked using these registrations without notice.
  4. WBTC's performance of this agreement is subject to existing laws and legal procedures of Government of India, and nothing contained in this agreement is in derogation of WBTC's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by WBTC with respect to such use. You agree that providing details of your use of the Web Site by WBTC to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, is WBTC's complete discretion.
  5. Procedure for booking e-tickets: On-line Booking (Internet Booking) will enable the passenger to book/cancel the seats and conduct other related transactions even from remote places where WBTC counters or franchisees are not available. The procedure and guidelines for Internet booking (called, On-line booking) are detailed as below:
    1. E-ticket can be booked by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.
    2. Payments for tickets booked will have to be made through Credit Card /Debit Card /Cash Card/ Internet Banking.
    3. Traveler must login to the system, search for available services choose his/her preferred seats before making online payment.
    4. After successful completion of the payment, the system will be redirected back to the Calcutta Tramways Company Limited portal with payment status message.
    5. Passenger or any Person from a group intending to travel will have to produce the print out E-ticket along with original Photo Identity at the Starting point of journey. Passenger may produce from any one of the original Photo Identity i.e. Passport, Driving License, Voter ID Card, PAN Card, Aadhar Card.
    6. The On-duty Conductor or person authorized by WBTC will verify the Identity Card of the passenger with E-Ticket print out & Reservation Chart. If the passenger fails to produce the print out of E-ticket (in exceptional cases the soft copy of e-ticket on his mobile,tab,laptop etc.) and the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Traveling without Ticket”. The amount received by passenger would be forfeited by Corporation. The passenger will be required to purchase fresh ticket. Photocopy of identity proof is not allowed.
  6. E-Ticketing Fare ,Reservation & Other Charges:
    1. Fare for journey will be charged as per travailing rates & rules.
    2. Service charges of Rs. 5/- per seat per passenger.
    3. Government Service tax 14.5% can be applicable on some Special routes.
    1. Seat reservation booking facility will be close before Twelve hour on proposed journey date and schedule departure time of bus service or up to the time of printing of reservation chart, whichever is earlier.
    2. WBTC shall not be responsible for any damages or loss or inconvenience due to late departure / arrival of schedule time or change in route / change in service type, etc.
    3. Change in Date / Time of Journey, Name, Gender, and Age etc. will not be allowed after seat reservation.